Q: Do you ship internationally?
Yes we do ship internationally. Below is a list of all the countries we ship to:
If you do not see your country on this list, please email [email protected] as we may be able to ship it to you.
Q: What currency is used?
Q: What is the shipping fee and estimated time of delivery?
All shipping fees are calculated at checkout and the estimated time of delivery is 4-5 weeks. (01/11 – 02/18: 6.5 – 7.5 weeks delivery)
Q: What payment option do you provide?
Amex, Visa, Mastercard and Discover.
Q: Do you collect tax and duties?
For US sellers, we calculate and collect duties, for non US buyers we DO NOT collect duties and the buyer is the importer of record.
Q: Is shopping on the Henri Daussi website safe?
Yes, we use only the highest standard SSL and encryption.
Q: How can I contact you if I have other questions?
Q: Where can I find retail stores that sell Henri Daussi jewelry?
Q: My jewelry needs to be repaired. What should I do?
Please contact [email protected] for more information.
Q: I’m interested in a particular item that I saw in a magazine. Can you tell me where to buy the item?
We are happy to help you find the item you need. Please contact [email protected] and a specialist will be able to help you find the item.
Q: I lost an item. Can it be replaced?
Sadly we can not replace lost items. You should contact your credit card company as they may have member benefits offering insurance.
Q: I would like to resize my Henri Daussi ring. Is this possible?
It is possible for certain rings. Please contact [email protected].
Q: I own a jewelry store and want to sell Henri Daussi jewelry. How do I go about it?
Please contact [email protected] and a sales manager will contact you if they feel that your store is a good fit for our brand.
Q: What is your warranty?
Henri Daussi provides a 3 year warranty against manufacturer defects. This warranty is voided if anyone other than Henri Daussi performs any work on the piece.
Q: Can I cancel my order?
You will have 10 days starting from the date of purchase to cancel your order.